Right to complain
If the purchased goods have a defect, you may complain. The goods must be clean and complete.
Location
In writing, by email, or by post: GrowMedica s.r.o., Bellova 3455/6, 040 01 Košice. We do not accept cash-on-delivery shipments. Please include a description of the defects, proof of purchase, contact information, and IBAN.
Email: info@growmedica.sk
Exchange
If the product is unsuitable, after notification by email, we will arrange pickup within two business days. For a different product, please create a new order.
Returns
You can return undamaged goods within 30 days. Please include the complaint form.
The warranty period is 24 months from receipt, unless stated otherwise. We will process the complaint within 30 days at the latest.
Alternative dispute resolution: Slovak Trade Inspection. Last updated 08.09.2024.