Refund policy

We have a 30-day return policy in place. This means you have 30 days from receiving the item to request a return.

To be eligible for a return, the item must be in the same condition you received it in, unworn or unused, with tags and in the original packaging. You will also need a receipt or proof of purchase.

To start the return process, you can contact us at drvenie.krizy-4c@icloud.com. Please note that returned items will need to be sent to the following address: [INSERT RETURN ADDRESS]

If we accept your return, we will send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without prior return request will not be accepted.

For any questions regarding returns, you can always contact us at drvenie.krizy-4c@icloud.com.

Damage and Issues
Please check your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item so we can evaluate and correct the problem.

Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as perishable goods (such as food, flowers or plants), custom products (such as special orders or customized items) and personal care goods (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. If you have any questions or concerns about your specific item, please contact us.

Unfortunately, we cannot accept returns on discounted items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, make a separate purchase for the new item.

14-day withdrawal period in the European Union
Regardless of the above facts, if the goods are sent to the European Union, you have the right to cancel or return the order within 14 days for any reason and without giving a reason. As before, your item must be in the same condition you received it in, unworn or unused, with tags and in the original packaging. You will also need a receipt or proof of purchase.

Refunds
After receiving and inspecting the returned item, we will inform you whether the refund has been approved or not. If approved, the money will be automatically refunded to the original payment method within 10 working days. Keep in mind that your bank or credit card company may also take some time to process and send the refund.
If more than 15 working days have passed since we approved the return, please contact us at info@growmedica.sk